Throughout the process he and his co-workers were very helpful, courteous, patient, and knowledgeable. Marcus Roberts’ son Evan professionally guided us to try many different pianos in the showrooms and workshops. We were greeted by friendly staff the second we walked in. A friend who has lived in Headington for years recommended Roberts Pianos at St Clements Street. As we have two young children who play piano, one of the first things we did after settling in was to look for a shop with piano rental service. We moved to Oxford last August for a one-year assignment. No potential client should be treated like this. I really hope to get an apology from whoever cares about this company/business. The more messages I get the longer it takes." You as reader can certainly make up your own mind what to think of this response. And then his response: Like I said.I will but there are other customers too and I deal with them in order of priority. I was hoping that Clive just forgot and sent him a polite request yesterday to get back to me. On Wed the 6th of March I've received a text message: "Yes, I'm out tuning today away from the office but will check e-mails again tomorrow and get a reply to you then I hope. On Monday the 4th of March I called again and finally got some help telephonically with the promise that my case will now be dealt with.
Then called again in January to chase but only empty promises that they will get back to me. I've called a few weeks later and was told that they will get back to me in the New Year. Most unprofessional: I've e-mailed this company with the information requested on the 10th of December 2018.
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